Information and Policies

We look forward to welcoming you to Allyu Spa! To learn more about our spa and its policies, please click the following helpful links.

RESERVATIONS
OUR SPACE
AMENITIES
LOCATION AND PARKING
ARRIVAL TIME
LATE ARRIVALS
CANCELLATION POLICY
GRATUITIES
FORMS OF PAYMENT
CHILDREN
RETURN POLICY

RESERVATIONS

We will always do our best to accommodate walk-in requests. However, calling ahead is the best way to ensure your desired time and service. A credit card number will be taken to hold your reservation. We reserve the right to pre-authorize your credit card. On the day of your appointment, you are welcome to utilize a gift certificate or alternate form of payment.


 

OUR SPACE

The heart of our space is a tented relaxation area. Designed in the shape of a chakana, a South American holy symbol, the tent is a beautiful space in which to relax prior to and following appointments. A chakana represents the cardinal directions and their respective elements, and altars within the tent pay homage to these elements. The beautiful pyrite crystal and white curtains in the center of the tent represent the balance between spirit, body, intellect, and emotions. We ask that this tranquil area remain cellphone- and electronic-free.

A beautifully appointed gathering room is also available for spa groups desiring additional visiting time. Please call us directly or visit the area of our website pertaining to spa packages & groups for information on availability and rates.

We appreciate communication between clients and our employees. If you need anything (lower music volume, a robe to change into, more tea) please do not hesitate to ask. We pride our staff on being attentive to your needs, and communication creates community as well.


 

AMENITIES

Our space does not include communal locker rooms. Instead, to enhance the individual experience, we are happy to check items for you, and will provide a robe and spa bag for your personal items if you are receiving multiple services. You will change into spa sandals to begin your journey and, if you desire, can transition in our relaxation area before and after your service. An assortment of herbal teas and water are available for your enjoyment.

Private shower rooms are complimentary for our guests, but they do require reservation and are based on availability. Plush towels and eco-friendly toiletries are provided.


 

LOCATION AND PARKING

We are located on the northwest corner of the Chicago Ave/Larrabee St intersection, one light east of Halsted St.

Parking is available at both the garage at 811 N Larrabee (across from our entrance) and 950 N Kingsbury (at the end of our building). If you park on Kingsbury, you can take the elevator to the river walk and access us from that level. We validate parking for $3 up to 3 hours. Please note: for visits longer than 3 hours, our validation will not apply, and the cost of parking will reflect the standard daily rate of $17. These garages can fill to capacity during business hours so please allow plenty of time for parking. Taxis, public transportation, and bike parking are also readily available.


 

ARRIVAL TIME

Check-in time for new clients is 15 minutes prior to your first appointment. To know and meet your needs, we provide a brief intake form at arrival to fill out. We suggest returning clients arrive ten minutes prior to their appointment.


 

LATE ARRIVALS

We understand that complications can lead to late arrivals. However, as a courtesy to guests with following appointments, late arrivals will only receive the remaining available appointment time and will be charged in full.


 

CANCELLATION POLICY

We understand the occasional need to cancel an appointment. Please notify us of any cancellation at least six business hours in advance. A 50% service fee will be charged to your credit card for cancellations with less than six hours notice. Full cost of your service is charged for appointments missed without notice. Personal spa days and the Couple’s Mini Spa Retreat require twenty-four hours notice for changes/cancellations. Group spa events and workshops have unique cancellation policies that will be clarified at the time of reservation.


 

GRATUITIES

Gratuities are accepted in cash. We can provide cash back on debit cards for gratuity if desired. Envelopes are available at the front desk during check out and will be dispersed to your practitioners.


 

FORMS OF PAYMENT

Allyu Spa accepts Visa, MasterCard, American Express, Discover, and cash. Payment is expected at the time of treatment.


 

CHILDREN

Though children are an amazing asset to our lives, Allyu’s environment is not appropriate for unaccompanied children. Many of our guests are visiting specifically for quiet, adult time. Children under 13 are welcome while receiving a child-appropriate service in tandem with a parent or guardian. A signed permission form is needed for children under age 16 prior to receiving any service. Children in strollers or children not receiving an approved service are only permitted in the retail area. A parent must supervise children at all times.


 

RETURN POLICY

We hope you will be thrilled with every purchase you make at Allyu Spa. Should you be less than satisfied, products can be returned for retail or service credit within 30 days of purchase with valid receipt. All refunds are for SPA CREDIT ONLY.

Gift certificates, memberships, and spa service packages are non-refundable.